Do you every wonder who you are talking to on the end of the phone? Do you really think of them as real human beings in a world full of automated responses? In this weeks’ instalment of the Day in the Life Series, we spoke to a receptionist that has worked on the phones for the past 2 years.
Can you sum up your main responsibilities?
My main responsibilities are answering phone calls, engaging with customers, diary management, taking bookings, chasing up payments and sending reminders and emails.
Did you require further education to get to your current position?
No, but I did have to go through a long training period to get accustomed to different computer systems. I had to learn from scripts and improve my telephone manner.
What are the working hours like?
Although I am considered full time, I only work three and a half days during the week and 2 weekends a month. On average, my working week is 33 hours.
What are the pluses and minuses of working as an office receptionist?
When the office is quiet and I have finished my duties, I can always have a chat with my colleagues. I have also increased my knowledge of many different office skills and how to read basic accounts.
The downside is that certain tasks become tedious. Angry customers on the phone are the worst.
Where do you see yourself in five years’ time?
Personally I see myself in a career in marketing and business development. Being a receptionist has helped me along that journey – it has given me an insight into how business is conducted. Slight changes can cause an impact across the company.
Do you think the benefits and rewards match up to your expectations?
Working for a small company, there are minimal benefits. I would expect people with my same role would have a more robust offering at a larger organisation.
How are the social aspects at your workplace?
The social aspects at my workplace are great. We go on office nights out that are paid for by the company. We all get along and have open communication with everyone across the board.
Photo Courtesy of CELALTEBER