Based in Camden in London, uSwitchforBusiness is a team of 35 business experts, who help their customers to get a better deal on gas and electricity for their business by getting quotes from across the market on their behalf. Today Lauren Pope from uSwitch explains exactly what a Business Energy Advisor does on a daily basis.
A typical working day starts with breakfast in the kitchen. We share a fantastic office space and working environment with uSwitch and our parent company Forward; a free breakfast is just one of the perks!
What do you typically do each day?
After breakfast it’s time to check the diary and get prepared for the day ahead. We have to manage our time and our contacts effectively, because as well as taking calls from new customers, we also need to keep in touch with our existing customers.
We can help some customers with their business energy in as little as seven minutes using our in-house tariff comparison system, but in other cases it’ll take a few more calls and emails. In complicated cases we can spend months working with a customer to get the best possible deal on business electricity and gas, so we have to be really organised and make sure we call the right people at the right time.
What skills do you need to be good at this job?
As well as being organised and self-motivated, we need to be energetic, articulate and great at communicating. We spend a big part of the day on the phone, but we send a lot of emails too; it all comes down to the way each individual customer prefers to communicate.
Building rapport is really important, because business energy is complicated and it’s important that customers know they can trust our expertise. Part of it’s about asking the right questions; the more you find out about the customer and their business, the more you can do to help them get the right tariff. We have to keep up to date with the business energy industry too – prices change fast and we always keep a close eye on the market so we can do the best job for our customers.
What experience or qualifications do I need to become a Business Energy Advisor?
There are no specific qualifications that you need to have – it’s all about your communication and organisational skills. Different members off the team come from different work back backgrounds; some have worked in the business energy market before, while other advisors have had their own businesses or help to run a family business, so they know first-hand what’s important to business owners.
How good is the social side of the job?
At the end of the working day often we’ll stay and have a drink (you need to wet your whistle after all that talking!) and relax over a game of ping pong or table football.